Communication Statement

The University reserves the right to send official communications to students by e-mail. Official university e-mail accounts are available for all registered students. Official university communications will be sent to students' official e-mail addresses.

Students are expected to check their e-mail on a frequent and consistent basis in order to stay current with university-related communications. In addition to their university e-mail account, students should also check for course-related e-mail within Oncourse. The same user id and password are used for OneStart, OnCourse, and the university e-mail system.

Students who choose to have their e-mail forwarded from their official university e-mail address to another address do so at their own risk. The University is not responsible for any difficulties that may occur in the proper and timely transmission or access to e-mail forwarded to any other address, and any such problems will not absolve students of their responsibility to know and comply with the content of official communications sent to their official IU e-mail addresses. Instructions on setting up or canceling the forwarding of e-mail may be found at https://one.iu.edu.

The Office of the Bursar adheres to IU's communication policy stated above. E-mail is the official means of communication at IU, and students are responsible for reading the content of e-mail sent from the Office of the Bursar.

Indiana University advanced to all-electronic billing in July 2005. Since 2003 bursar statements have been available for viewing on and printing from the web through IU Bursar Pay. Students and authorized payers are sent e-mail notifications when a new bill is generated and have access to the statements much faster than paper bills were available, providing greater time for remitting payment by the due date (whether paying electronically or by mail).

Beginning with the 2005-06 academic year, the University ceased to generate paper bills for bursar account activity. All registered students are sent an e-mail to their IU e-mail address when the monthly bill is available on the web. In addition, any authorized payer created by the student has the option of being sent these bill notifications.

Failure to receive the e-mail notification of a bill will not be accepted as a reason for missing any payment deadline.